Return & Refund Policy
Thank you for shopping with us! Because we are a small business dedicated to offering our collection at the absolute lowest prices possible, we maintain a fair and transparent return policy. By keeping our return process structured, we can pass maximum savings directly to you.
Please read our full return guidelines below before initiating a return.
⏱️ 1. The 28-Day Return Window
We happily accept return requests within 28 calendar days from the exact date your tracked parcel was delivered to your address. Unfortunately, if 28 days have passed since your delivery, we cannot offer you a refund or exchange.
✉️ 2. Contact Us Before Returning Any Items
Please do not mail items back to us without contacting us first. To initiate a return, please send an email to our support team with your order number and the reason for the return. We will provide you with the correct return shipping address and instructions. Unauthorized returns sent without prior contact cannot be processed.
📦 3. Product Condition Requirements
To be eligible for a full refund, your returned items must be in their original, pristine condition.
- The item must be completely unused, unwashed, and free from any signs of wear.
- It must be returned inside its original packaging, complete with any tags or labels intact.
🚚 4. Return Postage Costs
- Standard Returns: Because we sell our entire range at rock-bottom profit margins, the buyer is responsible for paying all return postage costs. Return shipping costs are non-refundable. We highly recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned parcel.
- Our Fault (Incorrect or Damaged Items): In the unlikely event that we accidentally send you the incorrect item or a damaged product, we will fully take responsibility and cover the return postage costs to get it sorted for you immediately!
💰 5. The Inspection & Refund Process
Once your returned parcel safely arrives at our workspace, it will undergo a thorough manual quality inspection:
- Full Refund: If our inspection confirms the item is in its flawless original condition with no signs of use, we will instantly issue a full refund for the product cost back to your original payment method.
- Partial Refund: If the item is returned damaged, dirty, or showing minor signs of use that detract from its original value, a partial refund may be applied at our discretion.
- No Refund: If the returned item has been heavily used or altered, making it completely unsellable, a refund will not be given.
Need to start a return? Drop us an email today and our team will guide you through the next steps!